Refund Policy

You may request a refund within 14 calendar days of the initial purchase or the most recent subscription renewal. Requests submitted within this window will receive a full refund. This does not limit any mandatory rights available under applicable law.

Eligible new clinics receive a 14-day free trial. If you cancel before the trial ends, no subscription fee is charged. If you do not cancel, the trial automatically converts to the selected paid subscription.

Paddle.com is the Merchant of Record for all online orders. Paddle processes payments, provides payment-related customer service, and handles returns and refunds.

Submit your request within 14 calendar days using the subscription-management or support link in your Paddle receipt, through Paddle buyer support at https://paddle.net, or by emailing support@dentavio.app. Include the purchase email address and transaction details so the order can be located.

Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time through Paddle subscription management, the billing portal, or support@dentavio.app. Cancellation stops the next renewal and access continues through the end of the current paid billing period.

For billing or refund questions, contact Dentavio at support@dentavio.app. Dentavio is a trading/product name of Grow UP IT L.L.C.:

• Legal business name: Grow UP IT L.L.C.
• Trading/product name: Dentavio
• Registered address: Rr. Avdyl Lala 11000 Podujevë Kosovo
• Contact email: support@dentavio.app
• Website: https://www.dentavio.app